From Flowers to Strategy: A Swot-Based Business Development Analysis of Queency Florist

Felisia Mayang Sari; Rita Mutiarni

doi:10.55506/icdess.v3i1.139

Authors

Felisia Mayang Sari Institut Teknologi & Bisnis PGRI Dewantara Jombang
Rita Mutiarni

DOI:

https://doi.org/10.55506/icdess.v3i1.139

Keywords:

SWOT Analysis, IFE, EFE, Grand Strategy, Florist Business

Abstract

Increasing competition in the creative industry requires florist businesses to adopt adaptive and sustainable development strategies. This study aims to analyze internal and external conditions and formulate business development strategies for Queency Florist using SWOT analysis integrated with the IFE, EFE, IE, and Grand Strategy matrices. A qualitative descriptive method was employed, with data collected through observation, in-depth interviews with the business owner, and documentation. The results indicate that Queency Florist’s main strengths lie in product quality, creative design, and customer service, while weaknesses are related to limited digital marketing and financial management. The IFE score of 2.57 and the EFE score of 2.86 place the business in Cell V of the IE matrix, suggesting a hold and maintain strategy. The Grand Strategy Matrix positions the firm in Quadrant II, indicating that market penetration and product differentiation are the most appropriate strategies. This study highlights the importance of strengthening internal capabilities and optimizing digital marketing to enhance competitiveness and business sustainability.

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